Refund policy
Every Halden Duo 4K comes with a 60-day money-back guarantee, counted from the day your order is delivered. Fit it, drive with it and use it for two months. If it is not for you, send it back for a full refund.
The dash cam and the rear camera also carry a 2-year guarantee. The 60 days and the guarantee are given in addition to your statutory rights. They do not replace or reduce them.
How to return it
| Step | What happens |
|---|---|
| 1. Email us | Write to [email protected] within 60 days of delivery with your order number. |
| 2. We reply | We email you the return address and a returns reference. Please do not send anything back before you have both. |
| 3. Send it back | Pack the dash cam, the rear camera and the parts that came with it, ideally in the original box. Write the returns reference on the parcel. |
| 4. Your refund | We refund you in full to your original payment method within 14 days of receiving it back. |
Please use a tracked postage service and keep your proof of postage until your refund arrives.
Return postage
- If you have changed your mind, you pay the return postage.
- If the dash cam or rear camera is faulty, we pay the return postage and refund you in full. We send you a prepaid label, or refund your postage cost.
Fitted and used is fine
You can fit the camera, use the stickers, tuck the cables and drive with it, and still send it back within the 60 days. Please peel the camera off the windscreen gently and send back every part that came in the box.
Please keep the box. It is the safest way to post the camera back to us.
SD cards
A Halden SD card bought with your dash cam can be returned with it under the 60-day money-back guarantee. SD cards are covered against faults for 1 year from delivery.
Copy any footage you want to keep before you send a card back. We wipe every returned card and cannot recover anything from it.
The 2-year guarantee
If the dash cam or the rear camera develops a fault within 2 years of delivery, we repair it or send you a replacement, free of charge. We cover the postage both ways.
Email us with your order number and a short description of the problem. A photo or a short video of the fault helps us sort it faster. Many problems are fixed by a setting or a new SD card, so we may suggest a quick check first.
The guarantee does not cover accidental damage, theft, damage from a 24 V supply used without a converter, damage from a power lead other than the ones in the box, or a camera that has been opened or taken apart.
The Lifetime Warranty
If you added the Lifetime Warranty to your order, your dash cam and rear camera are covered against faults for as long as you own them. We repair or replace a faulty camera, and we pay the postage.
The Lifetime Warranty covers faults only. It does not cover accidental damage or theft. It stays with the original buyer and the original order.
Damaged or faulty on arrival
If your camera arrives damaged, or does not work when you first fit it, email us within 30 days of delivery. You choose a replacement or a full refund, and we pay the return postage.
Your statutory rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you have a short-term right to reject them within 30 days of delivery for a full refund.
After that, you can ask for a repair or a replacement. If that fails or is not possible, you can ask for a price reduction or reject the goods for a refund.
Under the Consumer Contracts Regulations 2013, you can also cancel your order within 14 days of delivery without giving a reason. We refund you within 14 days of receiving the goods back.
Our 60-day money-back guarantee, the 2-year guarantee and the Lifetime Warranty are given in addition to these rights.
Contact
- Brand: Halden (haldencam.com)
- Email: [email protected]
- Support hours: 24 hours a day, 7 days a week