Shipping policy
Halden ships to the United States. Shipping is free and fully tracked on every order, with no minimum order and nothing added at checkout.
Orders are processed within 1 to 2 business days. Delivery then usually takes 6 to 10 business days.
Where we ship
Our US site ships to addresses in the United States only.
We cannot send US orders to an address outside the United States. If you live elsewhere and want to know when that changes, write to us.
How long it takes
| Stage | Timing |
|---|---|
| Processing your order | 1 to 2 business days |
| Delivery once it ships | Usually 6 to 10 business days |
| Shipping cost | Free on every order, fully tracked |
Business days are Monday to Friday, not counting federal holidays. Orders placed on a weekend or a holiday are processed from the next business day.
Delivery times are the carrier’s usual times, not a fixed date. Bad weather, holidays and busy periods can add a day or two. If your order has not arrived within 10 business days of shipping, write to us and we will follow up with the carrier for you.
Tracking
Every order is fully tracked. We email your tracking number as soon as your order ships. It can take a day for the first scan to show.
You can follow your package at any time on our track order page. If you have not received a tracking email within 2 business days of ordering, check your spam folder first, then write to us.
Wrong or incomplete address
If you spot a mistake in your address, email [email protected] right away with your order number. We can correct it at any point before your order ships.
Once a package is moving, we cannot change the address ourselves, but we will help you work it out with the carrier. If the package comes back to us, we send it again or refund you in full.
Lost or damaged packages
If the carrier confirms a package is lost, or it arrives damaged, you choose: we send a replacement, or we refund you in full.
Photos of any damage to the box help us file a claim with the carrier. Your replacement or refund never waits for that claim. Please keep the box until you are happy everything works, as it is the easiest way to send anything back.
Missing parts
Your Halden Duo 4K comes with the rear camera, the hardwire kit and all the installation parts listed on the product page. If anything is missing, email us with your order number and a photo of the box contents. We send the missing part free of charge.
Contact
- Brand: Halden (haldencam.com)
- Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
- Email: [email protected]
- Support hours: 24 hours a day, 7 days a week