Payment policy

What we accept

• Cards: Visa, Mastercard and American Express
• Wallets: Apple Pay and Google Pay

We do not take checks, bank transfers or cash on delivery.

All prices are in US dollars ($).

How the charge shows on your statement

Halden’s checkout is processed by Whop, so the charge may show as Whop on your bank or card statement. If you see a charge you do not recognize, email us with the date and amount and we will check it for you.

When you are charged

• The full amount is charged when you place your order.
• If we cancel an order before it ships, for any reason, we refund you in full.
• Shipping is free, and nothing is added after you pay.

Payment security

Card details are entered on our payment processor’s secure form and go straight to them. We never see or store your full card number. Every payment is encrypted.

If a payment fails

Most failed payments come from a typing mistake, an expired card or a security check by your bank. Try again, or try another card or wallet. Nothing is charged for a failed attempt.

If money seems to have left your account for an order that did not go through, it is a temporary authorization hold. Your bank releases it on its own, usually within 3 to 5 business days.

Refunds

All refunds, whether from a cancellation, the 60-day money-back guarantee or the 2-year warranty, go back to the card or wallet you paid with. We send the refund within 14 days, and your bank may then take a few business days to show it.

Contact

• Brand: Halden (haldencam.com)
• Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week